The company launched an AI agent for desktop automation, but its stock fell amid broader software sector weakness and investor concerns about AI competition. Analysts remain positive, with Goldman Sachs initiating coverage with a Buy rating and a 44% upside target, citing AI adoption as a tailwind. Stifel maintained its Buy rating but lowered its price target. The company also announced a security integration for its contact centers and was highlighted as a key beneficiary of enterprise AI workflow automation.